Privacy Policy

Data Controller Information

metanovae Ltd, a company registered in Malta with registration number C34162 and VAT number MT34859672, is the data controller for the personal information processed through our website and services. Our registered office is located at Triq San Pawl 41, Sliema SLM 0624, Malta.

Data Collection

We collect personal data that you voluntarily provide to us when you use our website, contact us, or engage with our services. The data we collect includes:

• Contact information such as name, email address, phone number, and company details
• Communication data including any messages you send to us through contact forms or email
• Technical data such as IP address, browser type, operating system, and website usage patterns
• Cookie data and preferences as described in our cookie policy
• Service-related data when you use our fitness progress reporting systems

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. Specifically, we use your personal information to:

• Respond to your enquiries and provide customer support
• Deliver our fitness progress reporting services and maintain our systems
• Process transactions and manage client relationships
• Improve our website functionality and user experience
• Send you relevant information about our services with your consent
• Comply with legal obligations and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist us in delivering our services, such as hosting providers and email services
• Analytics providers like Google Analytics to understand website usage patterns
• Legal authorities when required by law or to protect our rights and interests
• Business partners with your explicit consent for specific purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions are retained for 3 years for customer service purposes
• Client service data is retained for the duration of the service relationship plus 7 years for legal compliance
• Website analytics data is retained for 26 months in accordance with Google Analytics settings
• Marketing consent records are maintained until consent is withdrawn

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the contact section below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data storage with reputable service providers

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

• Email: privacy@metanovae.top
• Phone: +356 21408153
• Post: metanovae Ltd, Triq San Pawl 41, Sliema SLM 0624, Malta

You also have the right to lodge a complaint with the Malta Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.